Command and Conquer: Renegade Official Forums: General Discussion » I contacted EA about the game log problem..

Home » General Discussions » General Discussion » I contacted EA about the game log problem..

Show: Today's Messages :: Polls :: Message Navigator

I contacted EA about the game log problem.. [message #6356]

Fri, 14 March 2003 04:21

p0opies
Messages: 8
Registered: March 2003

Karma: 0

Recruit

I searched through several EA games to find a online support. Thx to E&B i talked to a Rep. Here's what i got.. Not very helpful info..

EA Tech Sean: Hi, my name is EA Tech Sean. How may I help you?
You: This isnt a problem regarding E&B but with another one of your games that wasnt listed
EA Tech Sean: Yes please.
You: As you may know WS was shutdown and EA took over the Westwood games. Command and Conquer: Renegade has a problem online now
You: The ladder system is messed up somewhere and it doesnt keep logs of games anymore
EA Tech Sean: Nate, I'm sorry, but we only offer Technical Chat support for Motor City Online, Earth & Beyond, The Sims Online, and Ultima Online.
EA Tech Sean: For other games, please use our knowledge base at http://eatech.custhelp.com. Click "Click Here" tab under "TECHNICAL SUPPORT" section to search the knowledge base.
EA Tech Sean: If you are unable to find a solution there, click the "Ask a Question" link to submit your question, and a technical support representative will reply to you as soon as possible.
You: Do you know who i can talk to?
You: It's your servers not a technical problem i can fix
You: It's not my game, its your own servers
You: it doesnt affect me it affects everyone
You: Is there anyone who can help me with this issue?
You: Hello?
EA Tech Sean: I apologize for the inconvenience caused to you, I would request you to please e-mail your issue and I assure you that you will recieve a resolution to your issue at the earliest.
EA Tech Sean: Is there anything else I can assist you with?
You: Perhaps an e-mail address? I mean c'mon it is your company, can you at least give me an e-mail address?
EA Tech Sean: Please visit http://eatech.custhelp.com. Click "Click Here" tab under "TECHNICAL SUPPORT" section, click the "Ask a Question" link to submit your question, and a technical support representative will reply to you as soon as possible.
You: thx
EA Tech Sean: Is there anything else I can assist you with?
You: nope
EA Tech Sean: Have a good day Nate, and thank you for contacting EA.com Technical Chat support.

Report message to a moderator

I contacted EA about the game log problem.. [message #6357]

Fri, 14 March 2003 04:26

Sir Kane
Messages: 1701
Registered: March 2003
Location: Angerville

Karma: 0

General (1 Star)

EA = Teh suxx0r!

Proud N9500 and proud N6270 user. Creator of the IEE libraries (original bhs.dll) and the RB series software.

http://n00bstories.com/image.fetch.php?id=1189992501

http://www.n00bstories.com/image.fetch.php?id=1257492907

Report message to a moderator

I contacted EA about the game log problem.. [message #6360]

Fri, 14 March 2003 04:37

p0opies
Messages: 8
Registered: March 2003

Karma: 0

Recruit

if anyone else wants to harrass them on their online Live tech "help"
here's the direct url
http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/live.php

Report message to a moderator

I contacted EA about the game log problem.. [message #6363]

Fri, 14 March 2003 04:47

Sk8rRIMuk
Messages: 1019
Registered: February 2003
Location: Blackheath, England, Unit...

Karma: 0

General (1 Star)

p0opies

if anyone else wants to harrass them on their online Live tech "help"
here's the direct url
http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/live.php

Right the Sk8r is gonna see what he can do Very Happy

...

*Puts bandana on* Your gonna get it EA.

EDIT: Damm they take ages to reply.

OK the bitch never replied so I tried to ask a Question and got this:

Thank you for visiting Electronic Arts Online Support. We are sorry, but the "Ask a Question" feature is not available for this question.
We have recently updated our support website. For all in-game issues and account questions, please visit http://westwood.custhelp.com/cgi-bin/westwood.cfg/php/enduser/std_alp.php or refer to your game manual.

For game play questions, under �product� and �sub-product� select your desired game and then the �category� gameplay/hints and tips and search for the game topic you wish. We will be updating this as new issues arise. You may also receive additional game support and tips by calling 1-900-288-HINT. (This service does charge 95 cents a minute to your phone bill. If you are under 18, you must have your parents� permission to call.)

For answers to WOL account issues, select your product and the �category� WW Account & Contest Questions.

For known technical issues and resolutions, choose the "category" Technical Support. For technical issues not addressed in the FAQ�s, please click �Ask a Question� and select your game title and the category titled �Technical Support� and a support representative will address the technical issue.(Game play questions are not addressed by technical support.)

Once again, thank you for your purchase, and we hope you enjoy your Electronic Arts game.

Thank you, EA Online Support

Fuck I hate EA I had to submit it under another category Mad

.

-Sk8rRIMuk

WOL Nick - Sk8rRIMuk

The one and only original "spammander"!

Report message to a moderator

I contacted EA about the game log problem.. [message #6369]

Fri, 14 March 2003 05:29

Commando no. 448
Messages: 229
Registered: February 2003
Location: Toronto, Ontario, Infront...

Karma: 0

Recruit

Maybe you should ask them a really airhead question like "What tools do you recommend for opening the renegade box?" or "I just bought renegade and have the box sitting infront of me. How do I get to play it?" and ask them for a step by step guide on how to open the box, put it in the cd rom drive, install it, and play it. Might be hard pretending you honestly don't know though. But you will certainly give the tech support guy a hell of a story to tell his co-workers while the headache subsides.

Your mind is weaker-Einsteinb (WOL, WWEXP forums, Generally everywhere I don't need a different name)
We invented statistics for people who can't keep bullets out of their head-Commando no. 448